Delivery & Payment
1. Delivery
1.1
Every order will be processed immediately. Articles we do not have in storage will generally be made to order, which can take between 4 and 8 weeks, depending on the manufacturer. We will inform you about the estimated week of delivery in the order confirmation which you will receive after you order. This can take some days as the manufacturer has to confirm the delivery date in writing.
1.2
Pickup by the customer: If you want to pick up your furniture at dopo_domani or one of our storages, please contact us to schedule a pick up time.
1.3
We send your goods per parcel or by freight forwarding. Parcels will not be announced beforehand. If delivery is not successful the first try the driver will leave a message to inform you of the new delivery date.
As a recipient of heavier goods you will be notified about the delivery time by phone or by e-mail. Heavy goods are delivered free to the door, the first door on the ground floor.
It is possible to have your goods delivered to their final location in the house. For this the freight forwarding company charges an additional 50,- Euro.
1.4
Transport is covered by insurance. If there is a damage in transit please send us an e-mail immediately including a detailed description of the damage as well as photos so we can arrange a compensation delivery and the return shipment of the damaged good. The costs for the damaged and the additional transports are covered by the transport insurance. We will not cover any damaged that cannot be proved.
2. Payment and Payment Deadlines
2.1
As soon as the goods arrive at the vendor's warehouse, an invoice is issued to the customer. Un-less otherwise agreed or otherwise shown on the invoice, the vendor's invoices are payable imme-diately and without any discount.
2.2
The customer can pay the purchase price COD, by invoice or credit card.
2.3
The customer undertakes to pay the purchase price within 10 days of receipt of the goods. Once this deadline has expired, the customer falls into arrears. Other events which (legally) justify a delay in payment remain unaffected by this.
2.3a
Bei Zahlung mit Kreditkarte gilt aufgrund der Bestimmungen des Vertragsunternehmens der Verkäuferin folgende Sonderregelung:
Bei Beträgen mit einem Bestellwert von über 1000,- (eintausend) Euro wird ein Drittel des Zahlungsbetrages bei Vertragsschluss, also bei der Annahmeerklärung durch die Verkäuferin gemäß Punkt 2.5 der AGB der Verkäuferin, unmittelbar von der Kreditkarte des Kunden abgebucht. Die restlichen zwei Drittel des Zahlungsbetrages werden abgebucht, sobald die Ware im Lager der Verkäuferin eintrifft.
2.4
In the case of consumers penalty interest at a rate of 5 % above the base rate will be charged whilst in arrears. A trader must pay penalty interest at a rate of 8 % above the base rate during the period he is in arrears. The vendor reserves the right, in relation to a trader, to prove that the loss due to arrears has been greater and to assert this claim.
2.5
The customer only has the right to offset a claim if his counterclaims have been established as being legally valid or have been accepted by the vendor. The customer may only exercise the right to withhold payment if his counterclaim is based on the same contractual relationship.
2.6
The vendor is entitled to offset payments made by the customer, in the first instance, against older debts. He will inform the customer as to the nature of the settlement made. If costs and interest have already been incurred, then the vendor is also entitled, in the first instance, to offset the payment against the costs, then against the interest and finally against the main claim.
